Renuir Support
Help with reports, possible matches, handovers and your account.
A few things worth knowing.
Who can report an item?
People can report things they have lost or found. Participating organizations can also use Renuir for their found-item workflow.
Does a match mean it is my item?
No. A suggested match is a possibility. Compare photos and identifying details, then discuss them with the other person before arranging a return.
What if there is no match yet?
Keep your report accurate and review nearby finds. Renuir cannot guarantee that an item will be reported, matched or returned.
How do we arrange a return?
Use the app to agree on a place and time. A handover code confirms the exchange. Delivery depends on the options available for that return.
We're here to help
For help with your account, posts, verification, payments, notifications, or a handover, contact our support team at info@renuir.com.
Contact us in the app
Open Profile → Settings → Help & Support → Contact Support. This helps us route your request to the right team more quickly.
Keep your account safe
Never send passwords, one-time codes, complete identity documents, or payment-card details by email. Renuir will never ask for your password or one-time code.
Privacy and account deletion
For privacy requests, email privacy@renuir.com. Instructions for deleting your account are available on our Delete Account page.